Privacy Policy

Butterfly Cleaning Services Policies and Guidelines

At Butterfly Cleaning Services, our mission is to provide exceptional cleaning services while maintaining transparency, safety, and respect for all parties involved. Please review our policies to ensure a smooth and professional experience.

1. Booking Policy

Appointments must be confirmed via email, text, or phone.
A valid credit card may be required to secure your booking.
Clients are responsible for ensuring all details (type of cleaning, property size, etc.) are accurate when booking.

2. Payment Policy

Payment is due upon completion of services, unless pre-arranged otherwise.
We accept the following payment methods: credit cards, e-transfers, cash, and online payments.
Invoices must be paid within 7 days to avoid late fees of $25 per week.

3. Cancellation and Rescheduling Policy

See our Cancellation Policy for details.
Failure to provide appropriate notice may result in cancellation fees.

4. Access to Property

Please ensure our team has access to the property at the scheduled time.
If access is not provided (e.g., no keys, wrong codes), this will be treated as a same-day cancellation, and charges will apply.
For safety, no other contractors or individuals should be on-site during the service unless pre-arranged.

5. Satisfaction Guarantee

We aim for 100% satisfaction. If there’s an issue, notify us within 24 hours, and we’ll resolve it promptly.
The satisfaction guarantee does not apply to issues arising from client delays or property conditions beyond our control.

6. Damage and Liability

Our team is trained to handle your belongings with care. However, we are not liable for:
- Pre-existing damage.
- Items that are fragile or improperly installed (e.g., fixtures, artwork).
- Damage due to improper use of cleaning supplies as directed by the client.
Please secure valuable or delicate items prior to the service.

7. Health, Safety, and Cleanliness

For the safety of our team, all hazardous materials, broken furniture, or unsafe conditions must be disclosed before the appointment.
Homes with infestations or unsafe environments may result in the service being declined, with applicable charges.
If pets are present, ensure they are secured for their safety and ours.

8. Privacy Policy

Client information is confidential and used solely for service-related purposes.
We do not share personal information with third parties without consent.

9. Service Limitations

We do not perform tasks that may cause damage or pose safety risks, such as:
- Cleaning high or unstable areas without proper equipment.
- Moving heavy furniture or appliances.
- Removing biohazards (e.g., mold, bodily fluids) without prior arrangement.

10. Changes to Scope of Work

Any additions or changes to the service must be discussed and approved before the service begins.
Extra charges may apply for tasks outside the original agreement.

11. Weather or Emergency Disruptions

In case of severe weather, power outages, or other emergencies, we may reschedule services for the safety of our staff and clients.
Clients will be notified promptly in such events.

12. After-Service Care

To maintain results, we recommend routine cleaning and using professional-grade products.
If you experience any issues after the service, contact us within 24 hours for assistance.

Acknowledgment of Policies

By booking our services, you acknowledge and agree to adhere to these policies. These guidelines help us ensure a smooth experience and maintain the high-quality service Butterfly Cleaning Services is known for.

Thank you for choosing Butterfly Cleaning Services. For questions or further details, feel free to contact us at 604-781-4374 or email us at Hello@ButterflyCleaning.ca

Terms and Conditions

Welcome to Butterfly Cleaning Services! By using our services, you agree to the following terms and conditions. Please read them carefully to understand your rights and obligations.

1. Definitions

Client: The individual or organization booking services with Butterfly Cleaning Services.
Service Provider: Butterfly Cleaning Services and its team members.
Agreement: The contract formed between the Client and the Service Provider upon booking services.

2. Booking and Confirmation

All bookings are subject to availability and must be confirmed via email, text, or phone.
Accurate details regarding the service type, property size, and specific requirements must be provided during booking.
A confirmation email or message from Butterfly Cleaning Services signifies acceptance of your booking.

3. Payment Terms

Payment is due upon completion of the service, unless pre-arranged otherwise.
Accepted payment methods include credit cards, e-transfers, cash, and online payments.
Any overdue payments will incur a late fee of $25 per week after a 7-day grace period.

4. Cancellation and Rescheduling

Cancellations must adhere to our Cancellation Policy:
- Minimum 2 business days’ notice is required to avoid fees.
- Late cancellations or rescheduling are subject to applicable charges.
Same-day cancellations will be charged 75% of the service fee.

5. Scope of Services

Services are provided based on the agreed-upon scope outlined during booking.
Additional tasks or changes must be discussed and approved prior to service commencement. Extra charges may apply.
Certain tasks (e.g., heavy lifting, hazardous cleaning) are excluded unless specifically agreed upon.

6. Client Responsibilities

Ensure safe access to the property at the scheduled time (keys, codes, etc.).
Secure fragile or valuable items to prevent accidental damage.
Disclose any hazards (e.g., broken fixtures, pets) prior to the service.

7. Liability

Butterfly Cleaning Services is insured and takes reasonable precautions to prevent damage. However, we are not liable for:
- Pre-existing damage.
- Fragile or improperly installed items.
- Issues arising from unsafe conditions or withheld information.
Clients are responsible for informing us of any special care instructions.

8. Satisfaction Guarantee

If you are unsatisfied with the service, notify us within 24 hours, and we will address the issue promptly.
Our guarantee does not apply to complaints made after this period or to issues caused by client interference.

9. Privacy and Confidentiality

All client information is kept confidential and used solely for service purposes.
We do not share or sell personal information to third parties.

10. Health and Safety

Our team follows strict health and safety protocols, including the use of eco-friendly cleaning products.
Clients must disclose any hazardous materials or conditions prior to the service.
Services may be declined if the environment is deemed unsafe.

11. Force Majeure

Butterfly Cleaning Services is not liable for delays or cancellations caused by events beyond our control, such as natural disasters, pandemics, or power outages.

12. Termination of Services

We reserve the right to terminate services if:
- Unsafe conditions are present.
- The Client violates these terms.
- Payment is not received as agreed.

13. Marketing and Media

Butterfly Cleaning Services may use before-and-after photos of cleaned areas for marketing purposes, with client consent.
Personal items will not be featured, and all images will respect client privacy.

14. Dispute Resolution

In the event of a dispute, both parties agree to attempt resolution through good faith negotiations.
If unresolved, disputes will be handled under the jurisdiction of Vancouver, British Columbia, Canada.

15. Changes to Terms

Butterfly Cleaning Services reserves the right to modify these terms at any time. Clients will be notified of significant changes.

Acceptance of Terms

By booking services with Butterfly Cleaning Services, you acknowledge and agree to these Terms and Conditions.

For questions or additional information, please contact us at:
📞 604-781-4374
📧 hello@butterflycleaningservices.com